Frequently Asked Questions
Everything you need to know about shopping with SUZAKU.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment dimensions before purchasing.
What is SUZAKU's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How long does shipping take and how can I track it?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are SUZAKU garments ethically produced?
Sustainability and ethics are core to our brand. We partner exclusively with Fair Trade certified factories and prioritize high-quality, durable textiles to ensure our fashion is both responsible and long-lasting.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be altered.